Refund policy

Return and Refund Policy

At Be Healthy, we strive to provide our customers with the highest quality healthy treats and food products. Since our products are perishable food items, our return and refund policies are structured to ensure safety and hygiene while protecting your customer rights.

1. Cancellation Policy

  • You can cancel your order at any time before it is fulfilled and dispatched from our warehouse.

  • Once an order has been handed over to our courier partner (Shiprocket/Delhivery/Bluedart), it cannot be cancelled.

  • To request a cancellation, please email us immediately at support@behealthy.com or WhatsApp us at +91 9828055548.

2. Returns (Perishable Goods Exception)

  • Due to the perishable nature of food items, we generally do not accept returns once a product has been delivered to ensure food safety and hygiene.

  • However, your satisfaction is our priority. If there is an issue with your order, please review the conditions below for a replacement or refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. You are eligible for a replacement or refund if:

  • The product packaging is structurally damaged or tampered with upon delivery.

  • You received the wrong item or missing items from your order.

  • The product has expired before delivery.

How to raise a claim:

  1. You must report the issue within 48 hours of receiving the delivery.

  2. Email us at support@behealthy.com with your Order Number, a clear description of the issue, and unboxing photos or a video showing the damaged or incorrect product.

  3. Once reviewed and approved by our quality control team, we will initiate a replacement shipment or a refund.

4. Refunds Process

  • If a refund is approved, it will be automatically processed back to your original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, our team will reach out to you to securely obtain your bank account details (Account Holder Name, Account Number, and IFSC Code) to process an online bank transfer (NEFT).

5. Late or Missing Refunds

  • If you haven't received a refund yet, first check your bank account or credit card statement again.

  • Next, contact your bank or credit card company. It often takes some processing time before a refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at support@behealthyfood.in.

Contact Us

For any questions or concerns regarding returns, cancellations, or refunds, please reach out to us:

  • Email: support@behealthy.com / support@behealthyfood.in

  • Phone/WhatsApp: +91 9828055548

  • Registered Office: Be Healthy Food Ventures Private Limited, 60/111, Rajat Path, Mansarovar, Jaipur, Rajasthan, 302020