Privacy policy

This Privacy Policy describes how Be Healthy Food Ventures Private Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.behealthyfood.in (the "Site") or use our related services (collectively, the "Services").

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may collect:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Order & Transaction Details: Products purchased, cart items, purchase history, and subscription preferences.

  • Payment Information: Payment methods and transaction confirmations. (Please note: All payment card or bank data is securely handled via our authorized payment gateways. We do not store your raw banking/credit card credentials on our servers).

  • Device & Usage Data: IP address, browser type, time zone, cookie information, and how you interact with our Site.

2. How We Use Your Personal Information

We use your personal information to provide our Services to you, which includes:

  • Fulfillment: Processing payments, arranging for shipping via our courier network, and providing you with invoices and order confirmations.

  • Customer Support: Communicating with you, providing automated AI chatbot updates, and assisting via WhatsApp chat support.

  • Enhanced Customer Experience: Managing your loyalty points, processing monthly subscription orders, administering referral rewards, and running interactive features like discount spin wheels.

  • Marketing & Optimization: Sending you discount coupons, abandoned cart recovery alerts, and tailored product recommendations, as well as screening our orders for potential risk or fraud.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your information smoothly:

  • Shopify: We use Shopify to power our online store.

  • Logistics & Courier Partners: We share your delivery details with partners such as Shiprocket, Delhivery, Bluedart, or self-shipping agents to fulfill and track your orders.

  • Payment Gateways: Transaction data is securely passed to integrated partners to process cash-on-delivery (COD) verifications and online transfers.

  • Regulatory Authorities: We may disclose information if required to comply with applicable laws and regulations in India.

4. Cookies and Automated Features

Our website uses cookies and tracking technologies to enable specialized features like abandoned cart recovery, monthly product subscriptions, and tracking loyalty points. You can control and manage cookies through your browser settings, though removing cookies may impact your user experience.

5. Data Security & Retention

We maintain administrative and technical safeguards designed to protect your personal data. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Your Rights

If you are a resident of India, you have the right to access the personal information we hold about you, to request that it be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the information below.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Grievance Officer:

  • Company Name: Be Healthy Food Ventures Private Limited

  • Email: support@behealthy.com or support@behealthyfood.in

  • Phone/WhatsApp: +91 9828055548

  • Registered Office Address: 60/111, Rajat Path, Mansarovar, Jaipur, Rajasthan, 302020, India